Everything your clients need in one place: installation guides, technical requirements, ticket submission, and recovery support.
Canon EDSDK compatibility notes and supported model families.
Step-by-step setup for Synapse Booth, Synapse Kiosk, and first activation.
Minimum and recommended specs, network rules, and event-day readiness.
Support channels, response timelines, and escalation process.
Open a structured support ticket with order details and issue context.
License terms, disclaimers, limitations of liability, and usage restrictions.
Compact compatibility overview for Canon EDSDK deployments.
| Status | Camera Models | Action |
|---|---|---|
| Recommended | EOS 5D Mark IV, EOS 6D Mark II, EOS 7D Mark II, EOS 80D, EOS 77D, EOS-1D X Mark II, EOS R, EOS M50, PowerShot SX70 HS. | Best starting point for stable legacy setups. |
| Verify First | EOS M, EOS M2, EOS M3, EOS M5, EOS M6, EOS M10, EOS M100. | Run a quick tethering test before event use. |
| Requires Newer SDK | Newer Canon bodies released after the older EDSDK generation. | Use a newer SDK line when targeting recent camera models. |
| Family | Models |
|---|---|
| EOS R System | EOS R, EOS R1, EOS R3, EOS R5, EOS R5 Mark II, EOS R6, EOS R6 Mark II, EOS R6 Mark III, EOS R7, EOS R8, EOS R10, EOS R50, EOS R50 V, EOS R100, EOS Ra, EOS RP. |
| EOS M System | EOS M, EOS M2, EOS M3, EOS M5, EOS M6, EOS M6 Mark II, EOS M10, EOS M50, EOS M50 Mark II, EOS M100, EOS M200. |
| EOS DSLR | EOS 1000D, EOS 100D, EOS 1100D, EOS 1200D, EOS 1300D, EOS 1500D, EOS 200D, EOS 200D II, EOS 3000D, EOS 40D, EOS 450D, EOS 500D, EOS 50D, EOS 550D, EOS 600D, EOS 650D, EOS 700D, EOS 750D, EOS 760D, EOS 77D, EOS 800D, EOS 850D, EOS 60D, EOS 70D, EOS 80D, EOS 90D, EOS 6D, EOS 6D Mark II, EOS 7D, EOS 7D Mark II, EOS 5D Mark II, EOS 5D Mark III, EOS 5D Mark IV, EOS 5DS, EOS 5DS R. |
| EOS-1D Series | EOS-1D C, EOS-1D Mark III, EOS-1D Mark IV, EOS-1D X, EOS-1D X Mark II, EOS-1D X Mark III, EOS-1Ds Mark III. |
| PowerShot | PowerShot G5 X Mark II, PowerShot G7 X Mark III, PowerShot SX70 HS, PowerShot V10, PowerShot ZOOM. |
Sources: Canon Developer EDSDK Camera List and Canon EDSDK Release Notes.
Clients check installation guide and technical requirements to solve common setup issues quickly.
If issue remains, client submits a ticket with email, license key, and issue details for fast triage.
Support responds with clear action steps and tracks until issue is resolved.
For purchase recovery and activation issues, include the order email and license key in your ticket.