Customer Care

Customer Support

Dedicated support channels for installation issues, activation recovery, and live event readiness.

Contact Channels

Open Support Ticket

Recommended Ticket Details

  • Product: Booth, Kiosk, or both
  • Purchase email and license key
  • App version and device specs
  • Exact error text + screenshot/video
  • Event date/time if issue is urgent

Send a Message

For general questions and partnership inquiries.

Response Priority

Priority 1

Live Event Blocker

App cannot launch, activate, or complete critical event flow.

Priority 2

Major Function Issue

Core feature issue with workaround available.

Priority 3

General Request

How-to requests, non-blocking bugs, and guidance questions.

License Recovery Cases

  • Missing license email: check spam first, then open ticket with purchase email.
  • Wrong checkout email: submit ticket with order details for account verification.
  • Need installer again: use receipt button or open ticket for assisted recovery.